1. Information We Collect
We collect information you provide directly to us and information we obtain automatically when you use trouvé.
1.1 Information You Provide
- Account information (name, email address, phone number)
- Payment information (processed securely through Stripe)
- Profile information and preferences
- Communications with us
1.2 Information We Collect Automatically
- Device information (device type, operating system, unique device identifiers)
- Location data (GPS coordinates, approximate location)
- Usage data (app interactions, features used, time spent)
- Log data (IP address, browser type, access times)
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the trouvé service
- Process rewards and payments, including money drops (requires age verification for users 18+)
- Verify eligibility for money drops and other age-restricted features
- Send you important updates and notifications
- Improve our app and user experience
- Ensure security and prevent fraud
- Comply with legal obligations
3. Location Data
trouvé requires access to your location to provide core functionality. We use your location data to:
- Show nearby caches and rewards
- Verify cache discoveries
- Provide location-based features
- Improve cache placement and user experience
You can control location permissions through your device settings at any time.
4. Third-Party Services
We use third-party services that may collect and process your information:
4.1 Supabase
We use Supabase for database services, authentication, and backend infrastructure. Supabase may collect device information and usage data as described in their privacy policy.
4.2 Stripe
Payment processing is handled by Stripe. When you make payments, Stripe collects and processes your payment information according to their privacy policy. We do not store your full payment details.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- With your consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in operating our app
- In connection with a business transfer or merger
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
6.1 GDPR Rights (EU Users)
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to data portability
- Right to object to processing
6.2 CCPA Rights (California Users)
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information, except where retention is required by law.
7.1 Account Deletion
You may request deletion of your account at any time through the account settings in the trouvé mobile app. Once you submit an account deletion request:
- Cancellation Period: You have up to 10 days from the date of your deletion request to cancel it by emailing support@cedarlume.com. After this 10-day period, the deletion process cannot be cancelled.
- Data Deletion: Upon completion of the account deletion process, we will permanently delete all personal data associated with your account, including but not limited to:
- Account information (name, email address, phone number)
- Profile information and preferences
- Usage data and app interactions
- Location data
- Payment information (processed through our payment processor)
- Retained Data: We will retain only anonymous, aggregated data that cannot be used to identify you, as required for legal compliance, fraud prevention, and business analytics purposes. This anonymous data will be maintained in accordance with applicable legal requirements.
8. Children's Privacy and Age Restrictions
trouvé is not intended for children under 18 years of age. You must be 18 years of age or older to participate in money drops and other age-restricted features. We do not knowingly collect personal information from children under 18, and we verify age eligibility for money drop participation. If you believe we have collected information from a child under 18, please contact us immediately.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy in the app and updating the effective date.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at legal@cedarlume.com